The internet provides many opportunities to be successful, andstarting an online business has never been easier. However, the competition can be stiff!
As a business owner, you have to work hard to stay on top of your game and grow your business!
This post will talk about five useful tips for developing an online business into something that will generate sustainable revenue for years (or even decades) to come!
The Basics of Online Business
First, let’s start with the basics and talk about making sure your online business is well-known. If you have a website that no one knows about or never gets any traffic, it won’t matter how hard you work because no one will know about it.
You need to be out there telling people about your business and what you have to offer!
This can be achieved by being active on social media, sending out press releases, and reaching out to local news stations.
You may also want to be sure that the design of your website is professional-looking, clean, and easy to navigate.
If your website is not meeting your expectations, consider hiring a professional web designer and content writer. They can help boost online business growth by creating a site that people want to visit and share.
Once you have a website that gets a fair number of visitors, follow these five tips for online business growth and development.
A business strategy is a formal plan that outlines the goals of an organization and how to achieve them. Business strategies are based on thorough investigation, market research, competitor analysis, and more!
Business strategy is key to online business growth and development! Without a well-defined plan, businesses may fail or won’t be able to meet the needs of their customers.
If you want your small company to succeed long term, then make sure you work on defining:
Clear short and medium-term goals.
Monthly expenses associated with running the company.
The estimated income from sales.
Remember a well-defined business strategy can help you: define critical goals, measure success, and get the support you need from your team.
Do Your Homework! Perform a Competitor Analysis
Competitors are a great source of information. Learn from them!
Here are some important questions to ask and things to keep an eye on when analyzing your competitors:
What sales and marketing strategies do your competitors use?
What products or services are they selling?
What are their strengths and weaknesses?
How they are marketing themselves?
What they are selling more of?
How they are bundling services?
Who they are catering to?
This information is important as you can set yourself apart from the competition by providing something different, having a unique approach, or catering to untapped markets. The business opportunities are endless!
Invest in Customer Service
Customer service can either make you or break a business, particularly a small business.
Make sure you have a well-defined customer service plan that is effective and efficient. This includes:
Hiring the right people.
Finding out if there are any services your customers are not taking advantage of.
Getting customer feedback on their experience with your company and services.
Remember! A happy client who comes back time and time again will keep bringing new business too.
You don’t want to be spamming, but you need people to know what your business is about and how it can help them. Here’s what you can do to promote your brand the right way:
Incorporate a call-to-action into all of the content you produce so that readers are encouraged to take action (e.g., purchase or sign up for something) after reading the content.
Have a social media presence as you can use it to share information on new products/services, upsell existing offerings, etc.
Network with other businesses and groups to establish new business opportunities.
Remember, all these strategies are great, but they won’t work unless your website can convert that traffic into paying clients or sales. Invest in a good website design and a premium web hosting service.
Starting an online business is an exciting endeavor, but starting one the right way can also be daunting. This checklist provides all of the steps you need to take before starting an online business and tips on making your business successful.
This post is designed for those looking to start their own online business, but even experienced business owners can gain insight from this list of helpful tips!
Starting an online business might seem like an easy project, but it often takes more research than you might expect.
To be well prepared when starting your online business you should:
Research the market for your product or service to see if there’s a demand.
Find out how much competition exists in this space.
Do some preliminary financial planning so you can figure out how much starting capital you need.
Determine Your Target Audience
It is essential to define your target audience and understand who they are before starting an online business. This will help you design your website, products, or services in a way that is appealing to your audience.
Create a Business Plan
A business plan is a document that details the steps you will take in starting and running your company. It can include short and mid-term goals you hope to achieve and how much money it will take to do so. A well-crafted and compelling business plan can help you get the necessary funds to start your business or find strategic partnerships.
Find a Company Name
The company name is often the first impression you give a potential customer. Your brand name can resonate with potential clients or give them second thoughts about doing business with you.
When choosing your company name, think of what you want your business to stand for? Take time out now to start brainstorming some company names that will set up an excellent foundation!
Register a Business Entity
Before starting an online business, it’s essential to figure out which legal structure is best for you. Different types of businesses have different tax burdens and benefits associated with them, so research your options carefully before deciding on one.
Once you’ve come up with a good name, it is important to register your trademark for that business or product(s) to prevent other companies from using the same name. In the United States, this can be done through the United States Patent and Trademark Office (USPTO).
Set Up Your Bank Account
You’ll want to set up a business bank account before starting your online business so that you can keep business-related expenses/income separate from your personal ones. Your business bank account will also be used for tax purposes.
Register a Domain
Choose a website name with an easy-to-remember URL. In most cases, your website name will be the same as the company name. Once you have found the right website name, register your domain. You can register your domain for a minimum of one (1) year.
A logo is a vital part of your website and branding strategy. Your logo will help you distinguish your business itself from other businesses in the same industry.
Make sure to find a design that is visually appealing and reflects your company’s identity. If you need assistance in designing a logo, you can hire a freelancer from Upwork, Fiverr, or Freelancer.
Build Your Website
Once you have your domain name and hosting account, it’s high time to start developing your website. Create a clean and mobile-friendly design for your website that is easy to navigate.
Select the type of website that best suits your business needs – whether eCommerce or a CMS site, like WordPress.
Secure Your Website With an SSL Certificate
Website security is critical when starting an online business. The first step you should take towards securing your website is to get an SSL certificate. SSL stands for Secure Socket Layer.
When installed on a server, the SSL certificate will activate an HTTPS protocol and encrypt information between the server and a user’s browser. The SSL certificate
ensures that your website users can safely submit their information without the risk of being hacked or have personal data stolen.
All major browsers will now flag your website as “Not Secured” if you don’t have an SSL certificate set up.
Enable Plugins and Widgets
Add Relevant Plugins and Widgets to Your Website such as SEO tools, social media sharing widgets, Google Analytics, GDPR consent tool, live chat, etc. These plugins and widgets will help you provide a better user experience to your website visitors.
Set up Business Email Accounts
These will be email addresses that your customers, potential clients, and partners can use when reaching out for support or other inquiries about your company.
Once you have a website up and running, you need to add some content relevant to what you are offering. Such content might include service or product descriptions, images, videos, text articles, blog posts.
Relevant content will help your website visitors learn more about your company and help with SEO rankings because search engines will index your content when they crawl your site for updates.
Create a Google Analytics Account
Google Analytics is a powerful tool that helps you track traffic on your website and provides valuable insights into what people are doing on your site. You can learn which are your most popular web pages, which pages have low traffic, how users get to your website, and more.
Use Google Ads to Get More Website Traffic
Google Ads can help get more traffic to your website. This is especially important when you are just getting started with your online business.
With the right keywords in your ad copy, you can get in front of potential customers. You can also use retargeting to stay top of mind for those users that visited your website but didn’t make a purchase/decision right away.
Set up Social Media Accounts for Your Online Business
Social media has become an essential part of starting and running any type of online business. Set up accounts on the major networks – Facebook, Twitter, LinkedIn, Instagram, YouTube, etc. to follow and engage with your target audience.
Choose accounts on those social networks where you can best engage with potential customers.
Setup Email Marketing
Set up email marketing software like Mailchimp, Constant Contact or ActiveCampaign, to send regular newsletters to subscribers who want updates from you via email rather than social media channels.
Once everything has been set up according to our checklist, go ahead and get those sales rolling in by following marketing strategies and data-driven insights from experts in the field.
Building a relationship with your clients is key to long-term success. One of the best ways to build a strong relationship with your clients is by anticipating their expectations and then delivering on them.
Don’t be mistaken! There’s no one-size-fits-all approach to keeping clients happy – but there are some general guidelines to follow.
This blog post is for you if you want to provide your clients with a stellar experience that will keep them coming back for more.
Here are six tips on anticipating customer needs and creating a win-win situation for both you and your clients.
6 Clever Tips To Anticipate Customer Needs and Gain Their Loyalty
Pro Tip #1: Put Yourself in the Clients’ Shoes
The best way to anticipate customer needs is by understanding their business and what they are looking to achieve.
Whenever possible, have a conversation with your new customers to learn more about their needs.
Top Questions To Ask Your Customers:
What are your goals? TIP: make sure these are measurable goals.
How can our service/ our company, contribute to your success?
What would make you feel like a success story?
Pro Tip #2: Create a Customer Journey Map
Creating a customer journey map will give you a clear idea of the customer buying journey and help you predict potential client questions and issues before they arise.
A well-defined customer journey map will allow you to proactively address pain points before they arise or become significant roadblocks in the customer relationship.
Anticipating your customers’ needs and expectations when purchasing a product from your company could be the difference between gaining new customers or losing them.
What’s included in a customer journey map?
The buying journey.
Expectations and goals.
Step-by-Step Process To Create a Customer Journey Map
Define your buyer personas. Create a customer journey map for each buyer persona.
Research how your clients find your company (organic search, paid ads, referrals, etc.)
What do they do once they get to your website? What pages do they visit, do they ask for support (via live chat, email, phone), what is the average purchase time? What steps do they need to follow to become a client?
Identify obstacles that may deter customers from purchasing and how those might be addressed (slow website, complex sign-up process, unclear website content, etc.).
Map out potential client pain points.
Brainstorm solutions to help clients reach their desired outcomes with ease.
Understand what your clients are looking to achieve with the use of your service and set expectations.
Pro Tip #3: Allow Customers to Influence Company Decisions
If you want to anticipate your clients’ needs, it only makes sense to ask for their input and let them have a say on how the business should evolve.
How to make customers part of the decision-making process:
Get their input on what new products or services you should offer next. What’s missing from the mix, what would make them achieve their goals easier, what could make the client experience better than before?
Be accountable! Share your company roadmap with your clients – let them know what’s coming next and how soon they can expect to see new features/services.
When launching a new product or service, make customers early beta testers – get their feedback before making your new service available to the general public. What could say “I value my customers’ input!” more than this?
Pro Tip #4: Make Customer Feedback More Accessible
There are many ways for clients to provide feedback through social media or email. However, a process is only effective if it’s efficient; therefore, you need an organized and timely approach when collecting customer feedback.
How To Collect Customer Feedback the Right Way
Create a dedicated customer feedback email address, for example, [email protected], where customers can submit feedback or feature requests.
Create a customer feedback form on your website, in-app notifications, and social media platforms. You can link this feedback form to the email address you have previously created to gather all feedback in a centralized place.
Let clients know when they should expect a change. Customers need to know how much time it will take for their feedback to be acted upon and which department will review their comments.
Don’t forget to thank your customers for taking the time to share their feedback and valuable insights.
Implementing these steps will encourage more people to provide their honest opinion and help you identify any service gaps that need to be addressed as soon as possible.
Pro Tip #5: Conduct Regular Customer Surveys
Customer surveys help companies identify customer expectations and learn how to serve their needs better. Businesses that measure customer satisfaction often find they have increased customer retention and loyalty.
There are a variety of ways to measure customer experience. Here are the most common types used by businesses.
Net Promoter Score (NPS)
NPS is a way of measuring customer loyalty by asking customers to rate on a scale of 0-10 how likely are they to recommend your company.
Client Satisfaction Surveys
consist of questions about the quality of service received from the company. The company then uses this information to identify client expectations and learn how to better serve its clientele.
Customer Effort Score (CES) surveys
CES measures how much effort the client had to put in for any given interaction. The CES rating ranges from 0-100, where 100 means extremely easy, and 0 means very difficult.
Examples of CES Questions Are:
Rate the ease of use of feature X.
Rate how easy it was to find information about service Y on our website.
How To Create Customer Surveys That Will Get Results
Conduct client satisfaction surveys regularly.
Keep surveys sweet and short. No one likes 30-minute surveys.
Include a mix of open-ended questions and “yes or no” questions.
Share the survey results with everyone on the team.
Keep track of feedback so that you can identify repeated issues.
This one is golden! Always and I always follow up with customers that provided feedback.
Pro Tip #6: Offer 24/7 Stellar Technical Support
Providing 24/7 customer support shows that your customers are your top priority.
Offering 24/7 customer support will help your business improve customer satisfaction and build customer loyalty. You will also have the opportunity to identify customer expectations better and learn how to serve your customers better.
To provide 24/7 excellent Technical Support, try these best practices.
Technical Support Best Practices
Offer a dedicated support email address ([email protected]) and/or phone number where your clients can always reach the technical team.
Use customer support software that enables your team to prioritize support tickets, collaborate easily, and keep track of customer interactions.
Implement an SLA (Service Level Agreement) – an SLA sets client expectations for an agreed-upon level of service.
Answer client questions promptly.
Know what you don’t know! – “I don’t know” is an acceptable answer as long as it’s followed by “but I will find out.”
Always follow up with customers if you are unable to answer their questions right away.
Learn how your clients use your services so that you can proactively offer support.
Offer an FAQ page or Knowledgebase where they can find answers themselves on-demand.
Customers are an essential part of every business, but ensuring high-quality customer service can be challenging.
In this blog post, we’ve listed six pro tips on how to anticipate client needs. These six tips will help you deliver an exceptional customer experience and gain your customer’s loyalty.
About SoftSys Hosting
At SoftSys Hosting, we take pride in providing stellar customer support 24/7. Our team is here to help you with every part of your online business journey: from getting your project or website successfully launched to scaling large traffic mission-critical websites.
With a team of in-house experienced sysadmins, we’ll do all the heavy lifting so you can focus on what’s important – growing your business.
Social media marketing is a great way to promote your business and grow your customer base. Through social media, you can engage your existing customers while also bringing your brand in front of new users. According to a report from April 2021 by DataReportal, an estimated 4.33 billion people are on social networks. That’s over 55% of the entire population. 🤯
It’s no surprise that marketers are noticing the benefits of social media marketing and allocating more resources to it.
In this article, our team at SoftSys Hosting will share some of the benefits we’ve seen from social media marketing. Additionally, we’ll also share a few examples to help you get inspired and achieve success with your strategy!
What Is Social Media Marketing and Why Is It Important For Business?
Social media marketing (SMM) is a marketing strategy that uses social networks to promote a brand, product, or service – all while building relationships that will turn your followers into loyal customers.
We get inundated with emails, texts, and spam phone calls every day.
Quick! How many unwanted emails have you deleted today?
Unlike other marketing strategies that clutter your inbox, social media gives a chance to be seen by potential customers who are interested in what we’re offering at our business.
Let’s look at some of the ways you can use social media to grow your customer base.
How To Use Social Media To Grow Your Business
Your leads might not be ready to sign-up for your service yet, but that doesn’t mean there won’t be a future opportunity. It’s been proven that people are more likely to buy from brands they follow on social media channels.
Use social media to keep in touch with new leads and old ones alike by staying top of mind through targeted posts. This makes it easier for your leads to recognize your company as a trusted source of information and reach out to you when there’s a need for what you offer.
Increase Website Traffic
Social media is a quick and effective way to drive site traffic without spending money on ads, as you’re able to share content with your followers. A common form of driving traffic to your website is by linking to your blog posts, support articles, and product pages.
Create Hype and Encourage Conversations
The quickest way to generate hype and encourage conversations on social media is through contests, promotions, and exclusive announcements that will get people talking.
Another excellent way for you to interact with your fans would be by commenting on their posts, asking questions, and making sure you respond when they comment back.
Build Brand Awareness
Get your followers to know you by sharing your company’s story, events, milestones, mission, and values.
When you share stories about the people behind a business or the values behind a brand, you create an emotional connection between your followers and your company. And guess what? People are more likely to buy from companies that they identify with on an emotional level.
Reach Your Target Audience
Before social media and the internet, people used to advertise in newspapers. But the ad reach was limited by how many readers were getting a copy of that newspaper.
Fast forward to today, you can reach targeted audiences outside your geographical location easily through social media paid ads.
You can target audiences based on location, demographics, interests, behavior, keywords, and more. Then place an ad tailored for your audience so that you can get your message in front of the right people.
Access Real-Time Data Through Social Listening
Social media platforms provide a great way to stay on top of current trends, but it can be challenging sifting through all the noise. That’s where “social listening” comes in!
Social listening is the process of monitoring and analyzing what’s being said about your website or brand online.
It can help a business identify customer needs and keep track of new trends.
Social listening has become an essential tool for understanding what people are talking about online and how their opinions may impact your business or marketing strategy.
Popular social listening tools include Hootsuite, Brandwatch, and Mention.
Create Loyal Customers
Social Media Marketing is a great way to make your customers feel like they are part of the conversation. They’re more likely to be invested and engaged if you let them know that their input matters!
Here are some ways to build trust and increase loyalty within your existing customer base on social media:
Create content relevant to their interests or industry.
Share product announcements.
Highlight customer successes.
Address community questions.
Share customer testimonials.
Learn more about your customers through polls and surveys.
Create conversation-starter posts.
Get them involved in launching new products by asking for feedback.
Want even more tips for creating loyal customers? Check out our “7 Ways To Improve Customer Loyalty and Retention” guide to learn how you can make your customer base a more profitable one.
Examples of Businesses Who Use Social Media Successfully
First off, it’s essential to acknowledge that the social media landscape is constantly changing, so best practices are always evolving.
There are so many different ways to achieve success. You have to find what’s right for your business and enjoy the process!
Let’s explore the companies that know how to have fun with their social media marketing while also engaging users and increasing brand awareness.
Fast is bringing much creativity to their hassle-free checkout process. Here’s a post from Fast’s Twitter account before a product launch.
They encouraged Twitter followers to retweet the picture in exchange for having their own profile picture edited with a “Fastronaut” helmet.
This creative and fun tweet got them hundreds of retweets and a lot of exposure.
Twitter user @guptast1c and her puppy are making a fashionable statement in their Fastronaut helmet.
The popular fitness clothing company Gymshark creates not only functional products but also creative, fun games for its Facebook community.
One question they posed to their followers was, “Would you rather have an endless supply of the best coffee in the world or best snacks in the world, at your office?”
The post got over 18K likes and nearly 500 comments from the fans on social media.
Microsoft took us on a trip down memory lane with this image about Clippie. So many Microsoft users loved the now-discontinued office assistant. No wonder their post got 6K likes!
Nicely done, Microsoft!
There are many other examples of successful social media campaigns that you can get inspired by. But the bottom line is, don’t do what everyone else does – find what works for you and your followers!
As we’ve seen in this article, social media can be a powerful tool for businesses of all shapes and sizes.
Whether you’re looking to generate buzz, reach new potential customers or just keep your current ones interested in what’s going on with the company, social media can be an invaluable resource for your marketing strategy.
If you are in the market for a successful online business idea, you’ve come to the right place. We have created a list of some of the most popular online business ideas for 2021-2022, and we know you’ll love them!
The internet is a powerful tool. Alongside computers, it changed the way we interact with each other, the way we work, the way we go about our daily lives. It opened doors to many new business ideas that were difficult to imagine back in the ‘90s when people started buying computers.
You can now build a successful online business from anywhere in the world. If you’ve got something good to offer, all you need is a good internet connection and a computer.
If you’re looking to start your own company, these popular online business ideas should help get the ball rolling.
With this type of work, you can write from anywhere and set your own schedule. You’ll be able to make money by providing valuable information to people who need it. It’s an exciting opportunity that will allow you to grow as a writer and entrepreneur while being your own boss.
Popular Forms of Content Writing Include:
Copywriting (ads, website copy).
Ghost Writing (content credited to other people).
Social Media content.
If you are new to content writing the internet is packed with great books and courses on this topic.
Some of our favorites resources on content writing are:
On Writing Well– a book by William Zinsser, will teach you how to write well. This book is packed with examples and will give you a clear understanding of the fundamentals of writing non-fiction.
Unlearn Essay Writing – by Julia McCoy is a great course for new writers. Julia’s course will teach you the fundamentals of online content writing. It also includes a ton of resources, templates, and tools you can use in your journey to becoming a successful content writer.
Writer’s Digest University – has everything, from writing workshops to self-paced courses, to help you boost your freelance content writing career.
Offer Consulting Services to Small Businesses
Consulting for small businesses it’s a great way to earn revenue. On top of that it gives you the ability to learn many of the ins and outs of running a successful business.
A business consultant is an expert in their field and can provide advice to companies that need some help growing or getting started. Consulting services can include a wide range of topics, including marketing, leadership, business development, product development, technology. The list can go on, it’s up to you to find what you excel at.
While traditionally a lot of the consulting services were done face to face, today this type of business can easily be done online through popular collaboration tools.
Some of our favorite collaboration and project management tools and solutions are:
Microsoft 365 (Microsoft Teams, Outlook, Microsoft Excel, Microsoft Word, Microsoft Planner).
Atlassian Tools (Jira, Confluence, Trello).
Clubhouse Project Management.
Become a Virtual Assistant
Working as a virtual assistant (VA) offers the perfect opportunity to start your own business. You can work from home, set your own hours, and enjoy the flexibility of working with clients all over the world.
The requests for virtual assistants have been growing at a rapid pace, especially since the Covid-19 pandemic.
A virtual assistant is the perfect solution for companies that:
Need assistance with only a specific project.
Want to save time by delegating smaller tasks.
Want an extra set of hands without having to hire another employee.
As a virtual assistant you can do anything that a personal assistant would do:
Manage a company’s calendar.
Manage their emails.
Respond to phone calls (using VoIP – Voice over IP).
Marketing and social media management.
Create & Sell Digital Products
Knowing where to start when dealing with a project outside of your area of expertise, can be overwhelming. Sure! There is a ton of information available online but research takes time and then you need to figure out how to implement what you’ve learned. That’s where experts and creative minds come in.
Digital products are becoming increasingly popular because they allow anyone with expertise in a specific process or department to share that knowledge with others who may not have the same level of experience.
If you have valuable insights to share or have a knack for creating digital assets, this is the perfect opportunity to create and sell your products online.
Start by doing a self-assessment. What are you passionate about, what do you have experience with, what are you secretly good at?
Once you have identified your top skills it’s time to start creating.
Popular Digital Products Ideas:
Templates (email, resumes, marketing, social media, brand awareness).
Calendars, planners, and organizers.
“Done for You” spreadsheets.
You can sell your digital products on popular marketplaces such as Creative Market, Etsy, Udemy, Skillshare, or, you can create your own online store.
Build an Online Store
If you would rather sell your digital products on your own website, without working with 3rd party websites, you can start your own online store.
The internet is a hotbed for business, with 7.9 million online businesses already in operation around the world! However, there is plenty more room to grow.
To build your online store:
Identify your target customers – what industry are they in, what age group, which states/countries, what is their job function, what are their pain points.
You know those cool people on social media that have tons of followers and always seem to be having a great time? They always share small tidbits of valuable tips. But did you know many of them might also be doing awesome deep dives into those topics using Patreon?
If you are an influencer or a well-known speaker you can make money by becoming a content creator on Patreon. This membership platform makes it easy for creators to get paid and offers a great way of monetizing content online. Content creators earn monthly payouts from their supporters, called “patrons.”
You can create any type of content from early releases, exclusive content, and videos, podcasts, behind-the-scenes type of content, mini and micro-courses, templates, frameworks, and more.
Patreon allows creators to set up multiple tiers based on how much people pledge per month (the more you give, the better your rewards).
Some of our favorite Patreon creators are:
Michael Laws – the creator of “Teaching Tech” shares technology-related content, tips, and tutorials to ramp up your technology skills.
Shannon Morse – the creator of “ThreatWire” provides access to news about cybersecurity, privacy, and online threats in addition to exclusive rewards.
John Bonini – creates “Some Good Content” and shares valuable insights on everything from planning, writing, and optimizing content.
To start creating content on Patreon, simply choose one of their available plans.
A Patreon University (Patreon U) is available to educate creators on how to use Patreon and run a successful business.
We hope these online business ideas inspire you to start your own company in 2021-2022. Whether you’re looking for a side hustle, or want to make the jump into full-time entrepreneurship, it all starts with an idea.
Customer loyalty and retention play a key role in the success of any business.
But how can you build customer loyalty? What are some of the strategies to turn customers into your biggest advocates? We’ve got answers to these questions and more!
This blog post will teach you some of the best practices to provide ongoing value and get loyal recurring customers.
Customer Loyalty vs. Customer Retention
Customer loyalty and customer retention are both concepts focused on strengthening your relationship with your customers and increasing revenues. The longer and stronger the relationship with customers is, the more revenues you are going to generate over time.
However, there is a significant difference between these two concepts.
What Is Customer Retention?
Customer retention is focused on preventing your customers from leaving by delivering ongoing value through products and services that address their pains and contribute to your customers’ success.
What Is Customer Loyalty?
Customer loyalty is a measure of how committed customers are to your company or brand.
Loyal customers are more likely to buy additional services from your company and stay with your company for a long time. Loyal customers are also your best brand advocates. They are also more likely to recommend your business to others, which can lead to new sales.
Generating strong customer loyalty will consequently increase customer retention.
How Can You Measure Customer Loyalty?
Net Promoter Scores (NPS) are a great way to measure customer loyalty. When you’re looking for quick feedback, this is the tool that will let you know how satisfied customers are with your services.
The NPS is a data-driven tool that measures customer loyalty by evaluating the willingness of customers to recommend their favorite brands. The term Net Promoter Score was created in 2003 by Fred Reichheld, a partner at Bain & Company. The team at NICE Satmetrix provided data to help find the best questions for measuring customer behavior.
Reichheld and the Bain team found that high scores on one specific question correlate with renewals and positive references!
Promoters – Customers that rate you the highest, 9-10, are your loyal customers who are most likely to give you a positive review and have a high Customer Lifetime Value (CLV). These are called promoters.
Detractors – Customers that rate you between 0-6 are your detractors. They are the opposite of promoters and most likely to cancel and give you a negative review.
Passives – These are customers that rate you 7-8. They are satisfied for now, but they might just as easily leave if they get a better offer. Passives are not included in the NPS formula.
Net Promoter Score Formula
Once you have the results of your survey, calculate the percentage of respondents from each category. Your Net Promoter Score is calculated using a simple equation: subtract the percentage of detractors from the percentage of promoters.
NPS it’s a great tool because it lets companies see who are their most loyal customers, and which customers are not getting the expected outcome.
Detractors are customers whom you should follow up with right away. Find out where you’ve missed the mark, what are their expectation and agree on a plan to solve these issues if you want to reduce churn.
If you want to build customer loyalty, it’s important that you offer great customer service 24/7. In today’s digital world, with global customer bases, having someone on staff 24/7 is no longer an option, it’s a requirement.
Customers are drawn in by friendly, knowledgeable employees who are able to quickly answer their questions and resolve the issues they have.
To deliver excellent customer service it’s important that you provide your employees with ongoing training related to your products and how to handle specific customer issues.
The main takeaway is this; providing great customer service will help your company stand out from the crowd and build customer loyalty.
Offer An Affiliate (Referral) Program
You’ve probably heard the saying “word of mouth is one of the best advertising methods.”
According to Nielsen’s 2015 Global Trust in Advertising report which polled more than 28,000 respondents in 56 countries, word-of-mouth is still one of the most powerful advertising methods.
In fact, a whopping 83% of respondents from all around the globe said they trust their friends’ or family’s opinions when making a purchase.
Customers are your best brand advocates and love sharing their experiences with friends and family. Why not reward them for bringing in new business?
An affiliate or referral program is one of the best ways to build and increase brand loyalty. It’s an easy and rewarding way to get satisfied customers to talk about your business. With a referral program, you can easily spread more brand awareness and generate more revenues.
You can reward your affiliates by offering a commission on every sale that comes from their referrals or, reward them with a percentage of their next purchase. Either way, it’s a win-win situation for both parties involved.
Keep in Touch Through Company Newsletters
Another way of improving customer loyalty is by sending out regular company newsletters. Sending out a monthly or weekly newsletter will keep your customers up to date on what’s happening in your company.
What can you include in your company newsletter?
Relevant information about your products or services.
A summary of new blog posts.
New feature releases.
Customer use cases.
Updates about company events.
Contests or limited-time promotions.
PRO TIP: Newsletters are meant to be informative and helpful. Don’t use your newsletters just as a means of up-selling or further promoting your services. You have to be able to provide consistent value to your readers if you want to keep them engaged and turn them into loyal customers.
Be Active on Social Media Channels
Social media is a great way to keep your customers informed on your latest updates. It’s also a great way to keep them engaged with your company and services and stay top of mind.
PRO TIP: You don’t have to be on every social media platform. Find the platform(s) that your customers use more frequently and focus on those.
If you are a small business just getting started, it’s better to start with one single social media platform and focus on making that successful. Once you nail your social strategy on one platform you can expand to other social channels.
9 Ways You Can Build Customer Loyalty With Social Media
Engage with other user’s posts.
Respond to comments.
Post updates about new products or services.
Share updates from your blog post.
Offer promotions for social followers only.
Share user guides or how-to tips.
Create social proof by sharing photos/videos/testimonials from other satisfied customers.
Keep your customers informed on industry trends by curating relevant content from other sources.
Don’t Miss Out! Follow Us on Facebook or LinkedIn for the Latest Updates From SoftSys Hosting.
Make Customers An Integral Part of Your Business
Every company has a team that’s in charge of testing new products and services. But who will better test your products than the actual users?
Your customers are the experts on their own needs. They know what they want from a product, what works for them, and what doesn’t. So why not make your customers’ feedback an integral part of your business?
Create better relationships with your customers by giving them the opportunity to contribute to the service roadmaps, beta-test new features before releasing them to the general public, and give them the tools to submit feature requests.
Take your customers’ feedback seriously and make them feel valued. You’ll be surprised how much more successful your company will become by listening to those who use your products most often!
Build a Customer-Centric Culture
Every company has its own distinct corporate culture that is shaped by a set of common beliefs and values. A customer-centric culture (also referred to as customer-first culture), creates an organization where customers are at the center of everything.
The internet it’s packed with stories and insights from companies who have been successful in building a customer-centric culture in their organizations. Companies such as Zappos have gained many loyal customers due to their focus on customer needs and customer excellence.
Make sure everyone is aligned across your organization and incentivized to deliver the outcome that your customer needs. The goal of your employees should not be to make the customer temporarily happy. The goal should be to solve their issues and provide the outcomes that will help your customers succeed.
PRO TIP: Whether in service value or support, always give your customers a little more than what you promise. This will help your customer feel valued and will increase customer loyalty.
Encourage Customer Reviews
Asking your customers for reviews can seem intimidating. You may be worried that you’ll come across as pushy, but the truth is that most people love to share their experiences with others. You just have to ask!
Another reason why companies don’t often ask for reviews is they are afraid of bad reviews. If you offer a high-quality product and service, you have nothing to worry about. Even if you get some negative reviews the majority of your customers will be happy to recommend your services if they are also getting value from them.
And the truth is every company will have a disgruntled customer who could leave a bad review. That doesn’t necessarily mean the company cannot be trusted. According to Bizibl Marketing, 95% of users suspect a company’s reviews are fake if they only see 5-star reviews.
Good or bad, make sure to respond to every review. This will show customers you care about their feedback and value their opinions.
What Is the Best Time To Ask for a Review?
Don’t ask for a review immediately after purchase. Give your customers a chance to use your product or service first. The best time to ask a customer to provide a review is right after you have assisted them with an issue or after or immediately after they have renewed their service.
You can also use a third-party app such as Trustpilot, G2, Reviews.io, Google My Business, and other tools to send review requests to long-time customers periodically.
Loyal customers are essential to the success of any business. They are your best advertising! To retain them, you need to be thoughtful about how you engage with your customers and provide ongoing value. The seven strategies we’ve outlined above will help you do just that!
A corporate culture can be described as a company’s overall attitude towards the work environment, the people who perform the work and their interaction with their customers.
A great corporate culture can motivate employees, increase productivity, and contribute to the overall success of the company. A poor corporate culture can lead to poor employee performance, low satisfaction, and low revenue turnover.
Corporate cultures differ greatly from company to company. They start with a company’s unique brand vision and are shaped by a set of common beliefs and values. They are the Do’s and Don’ts of growing a business.
Let’s look at five most popular corporate culture types and how to determine which one is yours.
5 Types of Corporate Culture
“A company is only as good as its people. The hard part is actually building the team that will embody your company culture and propel you forward.”
– Kathryn Minshew, CEO & Founder of The Muse
A clan or team-first culture model relies primarily on building strong relationships with employees. This type of corporate culture is focused on open communication and employee engagement.
Your Company May Have a Clan Culture If:
Employees play a key role in the company’s direction and success.
You have regular team meetings where everyone’s input is welcomed.
There is a strong focus on employee training and development.
Team building is implemented and encouraged.
Culture fit is critical when hiring new staff.
The goal of the clan culture is to build trust among employees. By paying attention to and actively encouraging communication within your workplace, you can foster positive team-first cultures. This directly correlates with happier employees who are committed to the success of the company.
Example of Companies With a Clan Corporate Culture:
An elite culture exposes its employees to a wide variety of innovative and cutting-edge ideas and brings about new advancements in their industry. This type of corporate culture is focused on fostering innovation and finding creative solutions to customer needs and wants.
Your Company May Have an Elite Culture If:
It’s managed by effective leaders who are not afraid of taking risks.
Hires only the best of the best in your field.
Is focused on providing innovative solutions to existing problems.
It’s a dynamic, entrepreneurial place.
Change and agility are highly valued.
Creativity and thinking “outside the box” are encouraged.
Employees make work their top priority often working overtime.
The goal of the elite culture is to achieve rapid growth and be at the forefront of its industry, by making innovation an inherent part of the company’s mindset.
Example of Companies With an Elite Culture:
The horizontal culture model, or flat culture, can often be identified in smaller companies and startups since it creates a family-like environment. This type of corporate culture has very little hierarchy and much like the clan culture is focused on collaboration, teamwork, and a team-oriented attitude. There is a high level of loyalty and commitment within companies with a horizontal culture.
Your Company May Have a Horizontal Culture If:
Job titles are less important.
There are very few management levels.
The CEO is often involved in day-to-day operations.
Everyone wears multiple hats.
Communication and teamwork are encouraged.
There’s a focus on personalized support and interactions with customers.
The goal of the horizontal culture is to make everyone feel as part of the company and having a stake in its future success.
The hierarchy culture is the opposite of the clan culture. While a clan culture has a more relaxed, family-like structure, the hierarchy culture is very conservative and tightly controlled. In a hierarchy culture, you don’t just get things done, you do it the “right way” following rigorous procedures. There are several layers of management and leaders are there to implement and ensure adherence to tried and tested processes.
Your Company Might Have a Hierarchy Culture If:
There is a clearly defined hierarchy with multiple layers of management.
There are strict rules and guidelines in interacting with other departments and customers.
There is a process-oriented and data-driven approach.
There is a formal dress code culture.
You have rigid office hours and organizational structure.
Career progression and pay are based on seniority.
The goal of the hierarchy culture is to minimize risks and increase results.
Example of Organizations With a Hierarchy Culture:
Most Government Organizations
A company with a market culture is driven by market share and increasing competition. Companies with this type of culture have a lot of external partnerships, investors or are focused on growth often through acquisitions.
Your Company May Have a Market Culture If:
It’s a large company with high market penetration.
It’s a result-oriented workplace focused on productivity and profits.
There are a lot of acquisitions and mergers.
It’s a competitive work environment that prioritizes profitability.
The goal of the market culture is to surpass competition and become a market leader.
Example of Companies With a Market Culture:
About SoftSys Hosting
At SoftSys Hosting, we’re focused on providing a world-class managed cloud, VPS, and dedicated hosting service to our customers.
We’re passionate about customers and we train our staff to take a customer-first approach in everything they do.
With a team of 24/7 in-house experienced sysadmins, we take pride in providing unparalleled support so that you can focus on growing your own business.
Click the button below to learn more about SoftSys Hosting and how we can help your business grow.
More employees are working remotely in 2021 than ever before. COVID-19 has dramatically changed the way businesses operate. Our workplace is no longer limited to a business’s physical office. We can work from anywhere using any number of devices from laptops to mobile.
According to the 2020 survey conducted by Gartner on over 4000 employees, 48% of employees will continue to work remotely post COVID-19.
They call it the “new normal”.
In order to continue to work efficiently and maintain productivity, we require tools that can simplify our daily tasks and make it easier to collaborate in a remote world.
This is why we are excited to announce … drum roll please 🥁 … the availability of Google Workspace (formerly G Suite) services at SoftSys Hosting.
What is Google Workspace?
Google Workspace is a suite of integrated apps designed to enhance the productivity, collaboration, and security of your team.
Google Workspace provides you with all the tools you need to communicate and collaborate efficiently, all from a centralized location.
What’s Included With Google Workspace?
Google Workspace includes all the popular applications that you’ve been familiar with, Gmail, Calendar, Drive, Chat, Meet, and more.
Google Workspace Included Applications
Gmail – the popular email client on your own custom domain.
Meet – secure and reliable video conferencing solution.
Chat – direct 1:1 messages or group conversations.
Calendar – shareable online calendar.
Drive – secure storage and file sharing.
Docs – popular online word processor.
Sheets – smart, secure spreadsheets.
Slides – online presentation app.
Forms – custom forms for surveys and questionnaires.
Sites – to build internal projects or public websites with no programming or design skills.
Keep – note-taking app to quickly capture ideas and brainstorm.
Currents – create online communities and improve internal communication (formerly known as Google+).
Apps Script – rapid, low-code application development to create apps that integrate with Google.
Cloud Search – AI-powered app to search and retrieve information across all your Google apps, including Gmail, Docs, Drive, Calendar.
In addition to these apps Google Enterprise Plus users also have access to AppSheet PRO. AppsSheet allows users to build apps without the use of code, for rapid application development.
Google Workspace Security and Management
Admin – manages your Google Workspace users, devices, and security on the go.
Endpoint – enables network managers to keep data secure on end-user devices by managing screen lock, disk encryption, enforces passwords, and more.
Vault – data retention and eDiscovery tool, enables users to retain, hold, search and export Google Workspace data.
Work Insights – reporting tool that gives you insights on Google Workspace adoption, work patterns, and collaboration within your organization.
Google Workspace Plans and Pricing
Google Workspace starts as low as $5.90 per user per month and it’s available in two editions:
Business Edition (up to 300 users) – designed for personal use or SMBs.
Enterprise Edition (unlimited users) – geared towards larger organizations.
With multiple plans within each edition, Google Workspace can meet the needs of any user organization.
SoftSys Hosting Advantage
You might be asking yourself why purchase Google Workspace through SoftSys Hosting. We’ve bundled the flexible and easy-to-use Google Workspace plans with the celestial support offered by SoftSys Hosting.
When you purchase a Google Workspace plan through SoftSys Hosting you get:
More time to test the service.
24/7 technical support assistance.
Discounted migration assistance.
Better pricing per user & more.
Get Started With Google Workspace
Experience the full potential of Google Workspace with a free 30-day trial. Click the button below to activate your *trial.
Widely known as website builders, they can help in creating websites without having any professional skills in website design. It can be a good option for those who don’t have enough budget to hire a web developer or would like to create a simple website without spending a fortune.
Using a good website builder is also one of the fastest ways to set up your website. Many free and paid website builders provide simple, drag-and-drop tools that make creating a website simple and straightforward.
However, not all website building tools are equal. Some are more flexible and/or reliable than others. Here are the most popular solutions on the market in 2020 that can help in building the website without having to study for years.
WordPress.com is a commercial edition of the open-source WordPress software. What you get from WordPress.com is a self-contained website platform that’s geared toward serving the DIY beginner user.
An all-in-one platform for building a website yourself and launching it to the public.
A visual content editor that’s easy-to-use and supports drag-and-drop.
A separate design customization interface.
Hundreds of free and paid website templates.
A top-of-the-class blogging module.
An eCommerce module. You can sell products and services. Worldwide payment processing can also be integrated with ease.
Thousands of add-ons available. For things like contact forms, collecting leads, subscriptions, backups, and more.
SEO tools, Mailchimp integration, Google Analytics, and more.
Advanced reports and website statistics.
Apps for iOS and Android.
One-on-one sessions with support staff to help you get started.
Wix.com is an all-in-one website building solution that lets you craft a professional and optimized website all by yourself. The best thing about Wix is how it delivers its features and how easy to grasp the entire platform is. No matter your level of experience, you will be able to build a beautiful and functional website that doesn’t lack any essential features.
Wix Editor. It’s a drag-and-drop website building tool. It’s fully visual, which means that you can build your website design by moving elements around – no coding skills are required.
Wix ADI. It’s an artificial intelligence module for website design. Basically, it asks you a range of questions about your idea for the site and then suggests a ready-made website that’s optimized for your needs.
A fully functional eCommerce module. Wix allows you to add an eCommerce functionality to your website and sell whatever products or services you wish.
Wix Logo Maker. A logo is a must-have when building a website. Wix offers its own logo maker tool that’s just as easy-to-use as anything else in Wix.
500+ designer-made website templates.
Good SEO features and social tools.
A custom domain name.
Advanced analytics and stats.
24/7 phone support in English. Support also available in other languages during working hours (Monday-Friday from 5 am-5 pm PST).
Constant Contact Website Builder
Constant Contact is one of the leading players in the email marketing space – offering a functional email delivery service. They’ve also entered the website builder market with an interesting, budget-friendly solution for businesses and small stores that need a website fast.
A comprehensive AI website design module. The builder will ask you a couple of questions about your site and suggest a whole website design based on your answers (with individual pages and images included in context).
A visual page building tool. You can tweak your design by adding new sections on the page and changing the specifics of what they look like.
A fully-featured eCommerce module.
A free image library (500,000+ professional images to choose from).
Built-in integrations with a content delivery network (CDN).
SEO features and optimizations built-in.
Integrated with Google My Business.
Optimized to be viewed on all devices.
An analytics module.
A blogging module.
An integrated logo maker.
Support available 24/7 via live chat, email, and also phone on higher plans.
Squarespace is one of the most popular website building tools out there. It’s also the only website builder to have had a Super Bowl ad, which is proof that the company is really confident about their product.
Squarespace prides itself on its beautiful designs and intuitive interface. Works great if you want to build a business website.
Hundreds of professionally-made and award-winning designs to choose from. The designs come in different categories based on the purpose of your site.
Fully visual and drag-and-drop enabled website editor.
A blogging module.
A fully-functional eCommerce store module allowing you to sell products (physical and digital, services, and subscriptions).
A complete all-in-one package of SEO tools.
Advanced analytics to help you understand what’s going on right now but also what the overall traffic trends of your site are.
App integrations with Twitter, Facebook, Instagram, Pinterest, Google Maps, Unsplash, Zapier, Dropbox, Open Table, Xero, and many others.
A functional mobile app to work on your site on the go.
A logo maker.
24/7 customer support via live chat and email.
Zyro is another all-in-one website building solution that lets you do everything yourself.
It is also one of the newest players in the world of website builder tools. Right out the gate, its main selling point seems to be their functional free website builder, and very affordable paid plans after that.
20 website design templates to choose from. All of them truly beautiful and modern.
A visual website building interface that’s grid-based and has full drag-and-drop functionality.
AI Writer. An artificial intelligence module to help you write your website copy.
Zyro Logo Maker. Easy to use and has some cool elements to help you get started.
An eCommerce module allowing you to sell on your site and also via Facebook, Instagram, and Amazon.
Two more AI tools: Business Name Generator and Slogan Generator.
Optimized for all devices automatically.
Integrations with Unsplash (to get unlimited images for your website), Facebook Messenger, Facebook Pixel, Google Analytics, Google Tag Manager, Hotjar.
Basic SEO features.
Support via live chat, knowledgebase, and email.
Webflow is a new player in the website builder landscape and quite an original one at that.
On the one hand, it does come with a free plan, which lets you build a functional website without spending a dime. But on the other, it also delivers advanced features that are not commonly seen in free tools.
An advanced visual website builder. This one works with drag-and-drop, but also lets you tune-up every little detail about the elements on the page.
Lets you build your design based on a CSS grid – a useful feature for advanced users.
Accepts custom code.
Exceptional typography control with over 2000 web fonts available.
Fully responsive (also scales your images to make them fit).
100+ website templates (free and paid).
3D transformations and animations. Useful if you want to make your site stand out.
CMS features integrated. This means that you can add content like portfolio items, blog posts, etc.
An eCommerce module.
Great SEO and Open Graph settings.
Features allowing you to create sites for clients and then bill them from Webflow.
Integrates with Google Analytics, Mailchimp, Google Optimize, Zapier.
Email support for paid accounts and prioritized support for team accounts. Community support via online forum for free accounts.
Weebly is another all-in-one website platform on the list. It can handle all your website needs, from simple business card sites to eCommerce stores.
It is similar to Wix in many aspects but does deliver its features in a slightly different manner.
A drag-and-drop website builder. Has all the standard content elements you might need and also some more unique elements like video backgrounds.
60+ website templates to choose from.
An eCommerce module with secure checkout, inventory tracking, a powerful filtered product search, and other features.
A blogging module.
A custom popup creator.
Apps for iOS and Android with access to website stats, online store stats and visitor interactions.
An app center with third-party integrations and add-ons.
An email module for communicating with your audience.
HTML and CSS control for advanced users.
Live chat and email support, and also phone support on higher plans.
Choosing the hosting locations for your website should be the top on your checklist if you are launching the new website. Your web hosting server locations should be nearest to your target audience.
But Why Is It Important?
Because it will play a crucial role on performance of your website and SEO. Choosing the closest web hosting server to your target audience will reduce the page load speed, especially if you are running an e-commerce website. The slow loading speed of your website might cost you the prospective clients. Also, the Google has added the page load speed to their ranking algorithm so website loading speed will surely affect the ranking of your website. Hence hosting a website on a server closer to your target audience is very important from the SEO standpoint as well.
How To Choose The Best Location For Your Website?
Latency plays a crucial role when it comes to the speed of a website. Lower is better, 10 ms or lower is considered as an ideal latency. The best way to reduce the latency is to put your target audience closer to the web hosting server. You can also use the CDN if you are getting international traffic on your website.
What Is CDN And How Does It Work?
Content delivery networks (CDN) stores the cached version of your website’s static content in multiple web hosting locations across the globe and it will deliver the static content of your website from the nearest server to the user who is browsing the website. For example, if your website is hosted on a server located in Chicago and the user is browsing it from London, the CDN will deliver the cached content of the website from the nearest CDN server to London which will reduce the load time and latency dramatically.
In such a way, we highly recommend choosing a cloud hosting server closer to your targeted audience which not only gives the performance to your website but also helps in SEO and ranking of your website. Your website will have a lower latency which will result in a faster page loading. And if you are getting the traffic all around the world, then you should also consider using the CDN service to bring the content closer to your prospective users. Just ask Softsys Hosting experts and we’ll advise.