Software Updates Gone Wrong – updating applications and software can often time break a fast website and a restore from backup will be required.
Hardware Failure – incorrect drive information, outages, the drive does not power on, file corruption, etc.
Physical Disasters – hurricane, fire, flood, etc.
Any of these situations can result in a permanent loss of data if you don’t have a backup. We have partnered with Acronis to deliver a reliable and easy-to-use backup solution and cybersecurity solution.
Protect Your Critical Data With Acronis Cyber Backup or Acronis Cyber Protect.Activate 1 Month FREE!
We can all agree 2020 has not been the year we had hoped for last December. Far from it!
From the way we live our daily lives, to the way we shop for groceries or do our jobs, everything has been disrupted. As more and more businesses move their employees towards remote work, online security is becoming an ever-growing concern.
What started out of necessity is turning into a new business model. And this has been the trend for years now.
According to an analysis performed by FlexJobs and Global Workplace Analytics (GWA), a research and consulting firm based in San Diego, California, between 2005 and 2017, there has been a 159% growth in remote work.
This trend has accelerated even more as a result of Covid-19.
According to a recent survey by the Global Workplace Analytics (GWA) and Iometrics, a workplace services firm based in Irvine, California, work from home during Covid-19 has increased from 31% to 88%.
Here at SoftSys Hosting many of our employees work remotely as well. I myself have been working remotely for 10+ years now. While more and more businesses are making the shift towards remote work, we are also seeing concerning increases in online security threats.
With this in mind, we have compiled a list of seven tips you should follow to keep your data secure while working remotely.
7 TIPS TO IMPROVE THE SECURITY OF YOUR DATA WHILE WORKING REMOTELY
ONLINE SECURITY TIP #1: HAVE A CYBERSECURITY POLICY IN PLACE
If you are a business owner, you need to have a data security policy for your organization. Your cybersecurity policy should provide you and your employees’ guidelines on how to keep your data and your customers’ data secure. It should also provide recommendations on how to manage cybersecurity risks.
A good place to start is the National’s Institute of Standards and Technology (NIST) Cybersecurity Framework which includes best practices to help businesses manage cybersecurity risks. The framework has been used by 30% of US organizations, according to Gartner, and the usage was projected to increase to 50% by 2020.
The Cybersecurity Framework consists of five high-level functions that are applicable to risk management in general, including cybersecurity risks. The five core functions depicted are: Identify, Protect, Detect, Respond, and Recover.
Start by assessing your organization’s ability to maintain data security. What data is being collected in your company, how are your data stored by your employees (on local devices, on internal company systems, in the cloud, etc.)?
Ensure that your employees are following workplace security policies. There are some self-evident rules that should be followed in any company (don’t use your work computer to access sites unrelated to your work) but you need to state them in a documented cybersecurity policy.
Once you have documented the policy, share it across your entire organization, and make sure your employees understand and comply with the rules.
ONLINE SECURITY TIP #2: SECURE YOUR WEBSITE WITH AN SSL CERTIFICATE
A Secure Socket Layer certificate (SSL certificate) does exactly that! It will encrypt, or conceal if you will, your data from hackers and bad actors. It’s basically a small data file that will digitally bind an encrypted key to a company’s details.
In addition to encrypting data between your browser and the end server, the SSL certificate will also authenticate the server. In other words, it makes sure that your information is shared with the correct server hosting the website and not with a hacker who tries to steal your information.
While there are some free SSL certificates, such as Let’s Encrypt, we generally recommend a commercial SSL for any website that collects sensitive information. There are several reasons for that, but one good reason is free SSL certificates such as Let’s Encrypt offers no warranty if something goes wrong. All commercial brands will include a warranty. The vetting performed for a commercial SSL is also much more stringent.
At SoftSys Hosting we offer several trusted SSL certificate brands including Comodo, GeoTrust, Symantec and more.
Bottom line, if you collect sensitive information on your website, make sure to protect your customers’ data by using a trusted SSL certificate. By the same token, pay attention what website you and your employees are accessing. These days most browsers will show a warning if a website is not HTTPS secure.
ONLINE SECURITY TIP #3: USE STRONG PASSWORDS
Most of us dread setting up a password. We have so many of them and often times, out of convenience, we tend to either use a common word for a password (like our pet’s name) or use the same password for multiple systems.
According to a study performed by Digital Guardian on password security habits, 10.8% of the responders reuse the same password across all their accounts.
However, I’ve heard of numerous cases where online systems were hacked due to weak passwords. According to a 2020 research by PreciseSecurity.com, 30% of ransomware infections in 2019 were caused by weak passwords.
I myself have been the victim of this when a hacker got into my Netflix account and changed my password. I guess the need to binge-watch Netflix can drive people to do strange things?? Luckily, I was able to fix that issue within minutes and none of my data was stolen.
I got lucky that time. Lesson learned!
Both NIST and the FBI recommend using passphrases over passwords for enhanced security.
“A passphrase is a memorized secret consisting of a sequence of words or other text that a claimant uses to authenticate their identity. A passphrase is similar to a password in usage but is generally longer for added security.” NIST Special Publication 800-63 Revision 3, Digital Identity Guidelines
As a business you need to ensure your employees use passphrases or long passwords with at least 8 characters in length, when accessing your systems. And if you have a lot of passwords, like I do, you might want to use a password manager. Some examples of password managers are 1Password, KeePass and BitWarden.
ONLINE SECURITY TIP #4: AVOID CONNECTING TO PUBLIC WI-FI
You can work remotely from anywhere if you have a quiet place and a good internet connection. Access to public Wi-Fi has been an enormous aid to remote employees these days. You can find free public Wi-Fi in coffee shops, restaurants, hotels, sometimes even in outdoor public spaces. But the truth is they’re not always secure. Sometimes though you might have to travel for work, and you might not have any other options but to use a public Wi-Fi.
In those cases, try to avoid Wi-Fi networks that don’t require a Wi-Fi Protected Access (WPA) or WPA2 password. Between the two WPA2 is more secure. You should also ensure that you have logged out from your systems when you finish working.
If you regularly use public Wi-Fi you can have a secure connection, even when using public Wi-Fi, by using a VPN service. A VPN can be configured in multiple ways. One popular way to configure a secure VPN service is as a Remote Client VPN (also known as Remote Access VPN).
This type of VPN configuration will encrypt traffic between your local device and the system/business software that you are accessing. Note that a Remote Client VPN won’t encrypt everything that you access through your computer. Only those specific systems for which the VPN has been configured will be secured.
The VPN will create a secure tunnel all the way, regardless of what Wi-Fi connection you are using.
There are multiple popular VPN solutions like VyOS, Vyatta, OPNSense, and more. Be aware though that some VPN providers might be the target of cyberattacks themselves. That is the case with unpatched Pulse Secure VPN servers who have been the target of malicious attacks.
ONLINE SECURITY TIP #5: KEEP YOUR COMPUTER SECURE
In today’s technological world we use our computers, laptops, smart phones every single day. In fact, what are you doing right now?
Most of us store work-related information on our local devices: client proposals, website descriptions, accounting information, login credentials, you name it! Hackers, scammers and other bad actors are becoming more and more clever these days. It’s almost as if their only purpose in life is to find new ways to steal your data.
From malware and ransomware to spyware, hackers will try anything to get their hands on your credit/debit cards, PayPal accounts, and other sensitive information.
According to a survey by Positive Technologies in the last quarter of 2019 credit/debit card information made up 32% of all information stolen. In other words, one-third of the information stolen by hackers was payment card information!
What can you do to prevent hackers from gaining access to your sensitive data? Start with an antivirus. Some popular antivirus solutions are Malwarebytes, Avast, and Bitdefender. You should set up regular automatic full system scans using a reliable antivirus solution.
But an antivirus is not enough! It will not protect your computer against malware and other types of malware attacks. You need a solution that’s specifically designed for that.
At SoftSys Hosting we have partnered with Acronis to bring you Acronis Cyber Protect, a security solution that integrates backups, disaster recovery, a next-generation anti-malware and cybersecurity into one single affordable and easy-to-use solution. The Acronis Cyber Protect solution can be enabled on any local computer, mobile device (Android/iOS), Virtual Machine, cPanel/Plesk Web Hosting Servers and more.
Lastly, when thinking about the security of your local computers you should make sure all your software is up to date. Software vendors often time include critical security patches when releasing a new software version. If you use software that’s no longer supported or End of Life (EOL) as it is often called, you are only increasing the risk of getting hacked.
ONLINE SECURITY TIP #6: BEWARE OF SOCIAL ENGINEERING ATTACKS
A social engineering attack is a type of email that aims to manipulate users into giving up sensitive information like passwords or bank account information. It typically aims to create a sense of urgency, fear, or manipulate emotions, and prompts the user to take some sort of action. This action could be clicking on a link or downloading a file on your computer.
Two common types of social engineering attacks are:
1. Phishing – where the attacker pretends to be a legitimate business, like your bank or a popular retailer.
The term “phishing” was first used on January 2, 1996, and it’s an analogy to the popular sport of “fishing” because the attackers try to “lure” users into disclosing sensitive information. Since Covid-19 phishing emails have been on the rise as well.
In April 2020 Google disclosed that they’ve blocked over 18 million phishing emails and malware per day!
2. Email spoofing – is similar to phishing, except the attacker will “spoof” the email header. The email could appear to be from your bank, except the email domain will not be the bank’s email domain. In other words, the sender’s email will not match the sender’s name.
The Ohio Graydon-Toole Group has a great comparison between the two.
As a rule of thumb, your bank will never ask you to provide sensitive information via email. Most of these bad actors also have a lot of grammar errors, so pay attention! Most importantly you can configure an anti-phishing solution. If you use a commercial email service such as Microsoft 365 (formerly known as Office 365) there are multiple solutions available including Microsoft Office Advanced Threat Protection (ATP).
ONLINE SECURITY TIP #7: ALWAYS HAVE A BACKUP PLAN
You should always have at least one backup of your critical data! I cannot reiterate enough how important this is.
Most of us live hectic lives. There are so many things on our daily to-do lists, we often time forget (or ignore) the really important ones. Having an automated backup solution is not something that should be taken lightly!
But I never had a backup before and nothing happened! Why should I get one now!?
I’ve read about and seen countless cases of people losing their data and they would give ANYTHING to get it back. There are some fortunate cases, where they might find an old backup amongst their files, but I’ve also seen situations where everything has been lost.
If you get so unlucky to fall victim to a ransomware attack you might lose years’ worth of work if you don’t have a backup.
At SoftSys Hosting we offer Acronis Cyber Backup both as a standalone solution or bundled with our managed service package. Acronis Cyber Backup is a trusted backup and recovery solution that allows you to configure automated backups with an hourly/daily/weekly/monthly retention. And because backups are incremental you can take more backups without running the usage/costs high.
Imagine, hundreds of users are rushing to your website at the same time to purchase products which you actively marketed for this holiday. Your ads are now running, you are getting visitors more than you calculated or more than your server can handle. So what is going to happen with this sudden traffic spike?
Prepare for the Worst or If You Want Peace, Prepare for War
You should be always prepared for the worst (means best for your business) during this holiday shopping fest. Because the year 2020 proved to be one of the toughest years so far. But this might be the good opportunity for your online business because people will hesitate to go out in malls during this Covid-19 pandemic and you may expect getting more online traffic than ever before. In that case you should be prepared to avoid 2 major disasters. So how are you going to be prepared?
Check your Website Performance
You can check the current performance of your website easily with the online tools such as Google PageSpeed Insights. Open PageSpeed Insights, enter the URL of your website and hit the Analyze button. This test will show you result for both mobile and desktop versions of your website. And you will get the detailed audit of your website code and receive suggestions on how to optimize it. But still if you don’t have enough computing power to run your website easily during this traffic spike, you may get time-out errors and your customers will flow away without making any purchases.
Use Content Delivery Network (CDN)
The best way to cope with the traffic load on your website is not follow all traffic to your single web hosting server. CDN can do it very effectively by storing the cached content of your website on multiple CDN servers located around the globe. But you will have to implement CDN before the traffic starts hitting your website because it will be very difficult to implement the CDN once your website is under heavy traffic load.
Opt for the Scalable Hosting Solution
The most straightforward way to deal with increased traffic is to upgrade your hosting account. For example, if you are using shared hosting you can go with VPS which will give you isolated resources like RAM, CPU and storage at a more affordable price if compare to dedicated solutions. You should contact your web hosting provider before your customers start contacting you. And if you are a Softsys Hosting client then you can directly get in touch with our support team and we will provide you the most suitable VPS plans or you can choose on your own from our extensive range of cloud-based Windows VPS, Linux VPS or Special eCommerce (nopCommerce, Magento) and CMS (WordPress, Joomla, Umbraco) hosting solutions.
24/7 Monitoring of your environment’s availability
Daily backups of your cloud environment with multi-day retention period
WHAT MAKES OUR CUSTOMER SUPPORT SOLUTION BETTER THAN OTHERS?
Three key aspects:
1. Data Privacy – You have complete control over your data.
2. Private Server – Your help desk system is hosted on a private server, not shared with any other customers.
3. Transparent Billing – there are no “per user” charges or any other limitations on the number of support requests. Start for as low as $75per month.
Let’s look at the features included with the help desk software solution.
HELP DESK SOFTWARE FEATURES & BENEFITS
Keep All Messages in One Place With a Unified Inbox
Deliver excellent customer service across multiple channels with a unified inbox:
Get requests through Web forms, API, Email, Facebook, Twitter or Help widgets.
Automatically convert support requests from multiple support channels into tickets.
Group Tickets Together With Multiple Filters and Tags
Easily organize your tickets with the use of filters, priorities, tags, and more. Recognize important conversations or prospects right away!
Enhance Team Collaboration
Create department groups and operator roles for easier communication across departments.
Manage all customer conversations in one place with a shared inbox for each department
Avoid agent collision by seeing in real-time if another agent is looking or replying to a ticket
Add private ticket notes and internal messages.
Support Multiple Brands With One Installation
Increase efficiency by supporting multiple brands with a single help desk installation.
Customize the look (colors, logo) for each brand according to its needs.
Increase brand recognition with custom domains and email signatures.
Offer Multilingual Support
Support you customers in their own language!
Create translations for your own text (knowledgebase and email templates). The software will display the correct version will be displayed to the user automatically, based on their selected language.
Increase Productivity With Automated Tools and Tasks
Create canned responses to common ticket replies
Run multiple actions on tickets with a one-click or automated macro
Create follow-ups with multiple actions
Set escalation rules on overdue tickets
Manage Customers Efficiently
Create ‘organizations’ for customer accounts.
Add users with multiple email domains to an organization.
View ticket history for your customers individually or at the organization level.
Support Your Customers the Way They Need It
Set priorities for customer tickets
Help your customers find answers easily by creating an online library of information (Knowledgebase, FAQ, Policies, etc.
Always Know What Your Customers Are Thinking
Allow customers to comment on, or rate your articles
Gain insightful feedback from customers with feedback forms on tickets
Use Data to Improve Performance and Customer Service
A powerful reporting dashboard allows you to track staff performance and customer activity, gain insights into customer feedback and ratings, and more. Improve the performance of your staff by knowing:
What are the busiest times, days, or months? Do you need more staff on some days?
What types of requests are more frequent? Create canned responses to improve response time.
Which support channels do your customers use?
Learn which user guides or articles are helpful to customers and which need to be improved.
How are your customers rating your support? What kind of feedback they provide?
Make It Your Own!
Customize the help desk system to match your company’s look and feel. Built your own custom plugins or use our available plugins and integration:
Available Plugins: Blesta, Slack, Time Tracking, WHMCS, WooCommerce. Existing Integrations: Blesta, LDAP, SAML, TrackingTime, WHMCS, Zapier.
All things aside, our goal is to help your business succeed!
You know that saying? Happy clients, happy us!
A reliable and easy to use customer service software will improve the performance of your staff. But more importantly, it will help improve the relationship with your customers.
We went through a lot of information, I know!
But if you’re only going to remember a few things from this blog post, remember these five takeaways on how to deliver excellent customer service through your help desk software.
TOP FIVE TAKEAWAYS TO DELIVER EXCELLENT CUSTOMER SERVICE
Manage all your customer conversations from one place with a unified inbox
Enhance customer service with the use of ticket tags, follow-ups, and priorities
Help your customers get information or learn about your service on-demand with an external knowledgebase, FAQ, or blog
Get input from your customers with feedback forms and article comments
Use built-in reporting tools to improve performance and customer satisfaction
LET’S TALK MONEY – HOW MUCH DOES IT COST AND WHAT’S INCLUDED
The service starts for as low as $75 a month. There are no hidden fees, user caps or limitations on the amounts of tickets.
The $75 fee includes:
Managed cloud environment with complete data privacy
Your SupportPal help desk software license
Installation of your help desk software
Daily managed backups of your cloud environment
24/7 availability monitoring of your cloud environment
If you are looking to do a self-migration there’s a migration script included with the help desk software.
The following migrations are supported with the migration script:
Are You Ready for an Affordable, Enterprise-Grade Customer Support Solution with Complete Data-Privacy?
Click to button below to schedule a free consultation and demo today!
SoftSys Hosting was born in 2006 when President Ruchir Shastri, back then a web developer, wanted to help software developers by offering them free of inexpensive hosting.
Since 2007 we provide a complete suite of web hosting and related business services from our 4 datacenter locations: Denver, Chicago, London & Singapore.
Our primary goal is to help your business succeed. When you’re doing great, so are we!
With a team of 24×7 in-house experienced sys admins we can take care of your entire IT requirements so that you can focus on growing your business.
But don’t just take our word for it! See for yourself what our customers are saying about SoftSys Hosting support and services:
If you are looking for a great customer service software or web hosting services, please get in touch. We’d love to learn more about your business and provide solutions that will empower your team to accelerate growth.
We are pleased to announce that we have partnered with BitNinja to bring you the ultimate server protection against WordPress, Joomla, and Drupal infections.
The BitNinja server security solution has been around since 2014. It started as an in-house project when its CEO George Egri wanted to protect their own hosting company against malicious threats and cyberattacks. Today the company protects over 20.000 servers worldwide and their WAF has blocked over 40 million HTTP attacks.
What Is BitNinja and How Can It Take Your Server Security to the Next Level?
Security breaches can put your business at risk. Stolen databases, password hacks, malware, SQL injections, malicious scripts that can change your user’s passwords and gain access to your user’s accounts, you name it!
Today’s digital world is full of security threats that can impact your business’ revenue and reputation.
BitNinja server security helps you maintain a successful business by taking 100% responsibility of keeping your Linux server clean.
“We were in search of an enterprise-grade security tool to provide all-round protection to our customers’ business servers. BitNinja turned out to be the perfect partner to help us address the ever-growing security vulnerabilities and hacks. We tune and tweak BitNinja based on our customers’ specific requirements and we are happy to say it has provided 100% protection! We are beyond excited to have partnered with BitNinja!” Ruchir Shastri, President & Founder @ SoftSys Hosting
BitNinja Will Significantly Increase the Security of Your Websites!
Here’s how BitNinja can help: it’s an all-in-one security solution that provides one of the BEST server security defenses available on the market today! It’s supported on all popular Linux distributions (CentOS, Debian, Ubuntu, etc.) and requires zero changes to your server.
Backed by machine learning technology that adapts to the latest threats, BitNinja combines a set of integrated defense modules into a single security suite that provides complete protection at the application layer, prevents your server from becoming part of a botnet, and protects you from incoming and outgoing DoS and DDoS attacks.
Being a layered security system, BitNinja blocks server attacks at any threat level automatically, allowing you to protect your websites from unforeseen security threats and focusing on growing your business.
Easy to install and use BitNinja offers the following benefits:
Improves your server’s load.
Protects your web application.
Scans your web files for malware.
Protects yourself from viruses (including email-based viruses).
Detects and blocks port-scans.
Protects yourself from Distributed Blacklists such as DNSBL.
Proactively monitors malicious scripts & more.
Protect Your Business and Customers from Security Breaches. Get Started with BitNinja Server Security Solution Today!
Achieve system stability and reduce the server load by activating the BitNinja proactive security defense shield and fixing your IP reputation for good.
The service can be added to a new or existing VPS account for as low as $16 USD per month. To help you get started we offer a 7-day free trial with full functionality. During this period, you can test it and see doing its magic. To get started with your free trial, please contact us at [email protected].
Once the service is activated, our team will install BitNinja on your server and provide you access to a dedicated dashboard where you can configure and manage your server’s security.
If you’re not a SoftSys Hosting customer, and want to protect your business from hacks, data theft, IP blacklisting & more get in touch with us as well.
We’d love to help keep your business secure and profitable!
One doesn’t need to be a rocket scientist in order to understand why cyber security is important for your business. We are living in a digital age and we are so much dependent on the tech devices that we carry everywhere we go. The sensitive data on these devices can make your business and ruin it also. So, the data is always vulnerable to some extent.
Due to the COVID-19 pandemic, cases of cybercrime increased up to 600%, and October is marked as Cyber Security Month hence this is the perfect time for online businesses to take steps forward securing their business data.
In this blog post, we will discuss the types of various cyber-attacks and show you some serious statistics which will surely make you think about the importance of cyber security for your business.
Malware Or Malicious Software
Malware is software that is specifically designed to harm data and devices. There are different types of malware including computer viruses, trojans, spyware, ransomware, adware, worms, etc.
The total malware infections have been on the rise for the last five years:
2014 – 308.96 million
2015 – 452.93 million
2016 – 580.40 million
2017 – 702.06 million
2018 – 812.67 million
92% of malware is delivered by email.
Mobile malware on the rise with the number of new malware variants for mobile increased by 54% in 2018.
Third-party app stores host 99.9% of discovered mobile malware.
More than 250,000 unique users were attacked by Trojan-Banker.AndroidOS.Asacub malware application.
98% of mobile malware targets Android devices.
Over the last year, MacOS malware has increased by 165%.
Malware development rates for Windows decreased by 11.6% since reaching an all-time high in 2015.
Ransomware is another form of malicious software. Unlike malware, ransomware threatens you with harm and by first encrypting your data to preventing you to access your data.
Ransomware attacks are usually deployed via social engineering tactics. Once a user falls victim to the attack, their data is encrypted and the attacker then demands a ransom from the victim, with the promise to restore access to the data upon payment.
Ransomware attacks worldwide rose by 350% in 2018.
Ransomware attacks are estimated to cost $6 trillion annually by 2021.
50% of a surveyed 582 information security professionals do not believe their organization is prepared to repel a ransomware attack.
81% of cyber security experts believe there will be more ransomware attacks than ever in 2020.
Ransomware costs businesses more than $75 billion per year.
The average cost of a ransomware attack on businesses was $133,000.
Businesses lost around $8,500 per hour due to ransomware-induced downtime.
25% of business executives would be willing to pay between $20,000 and $50,000 to regain access to encrypted data.
Social engineering is the act of tricking someone into divulging information or taking action, usually through technology. The idea behind social engineering is to take advantage of a potential victim’s natural tendencies and emotional reactions.
98% of cyber attacks rely on social engineering.
Recent data breach statistics found that 63% of successful attacks come from internal sources, either control, errors, or fraud.
43% of the IT professionals said they had been targeted by social engineering schemes in the last year.
New employees are the most susceptible to socially engineered attacks, with 60% of IT professionals citing recent hires as being at high risk.
One of the most common types of online fraud is known as phishing, a term that arose in the 1990s. Put simply, phishing is a deliberate attempt to obtain sensitive information like login credentials or credit card numbers by masquerading as someone trustworthy. Targeted emails, or spear phishing, are reported by businesses to be used in 91% of successful data breaches and 95% of all enterprise networks.
56% of IT decision-makers say targeted phishing attacks are their top security threat.
83% of global infosec respondents experienced phishing attacks in 2018, an increase from 76% in 2017.
Business email compromise (BEC) scams cost organizations $676 million in 2017.
CEO fraud is now a $12 billion scam.
30% of phishing messages get opened by targeted users and 12% of those users click on the malicious attachment or link.
Only 3% of targeted users report malicious emails to management. 53% of IT and security professionals say they have experienced a targeted phishing attack in 2017.
How To Ensure The Security
Since cyber security is a major threat to all the small and large companies around the globe, the companies are now hiring professional cyber security experts, ethical hackers to fight with it, but small businesses still can’t afford to do it.
So here are some basic points which will help small businesses to tighten the security of their data.
Ensure the security of your staff information like passwords and usernames.
Arrange a proper training session and educate your staff about the precautions that they should take while using the company’s devices.
Keep your computers up-to-date and always use paid anti-virus and encryption software for maximum security.
Keep updating the security on employee’s devices.
Change your computer passwords and every account that you use every 60 days and ensure that the changed password is stronger than the previous ones.
Do not allow everyone to have access to the company’s sensitive documents.
If you can’t hire them permanently, at least hire the cyber security professionals on the contract base for 2 to 3 months every year so they can assist your IT security.
If you have any cyber security related issues, Softsys Hosting can address major part of them. Just take a moment and contact us.
There was a time when having a website for your business was optional. Today, many businesses can’t afford even a few minutes of downtime when their customers can’t access their site. That means, choosing a reliable web hosting service has become mission critical for most business owners. But that can be easier said than done, given the hundreds of options out there that range from providers , all of which differ in terms of their price and service offerings. But how do you know whether you need to spend $10 a month or $100 when it comes to a web hosting service? We would like to mention here some of the key tips, from business owners and experts alike, about the types of questions and issues you want to think about before deciding where to host your website:
Nobody can guarantee a 100% uptime. Incidents happen and the worst thing for a customer is having their business-critical website down. These are the times when support can truly make a difference. “Support has always been quick with everything and understood what I was asking them meaning they are knowledgeable as well. Never felt like these guys were reading from a script, they are real bonafied human beings and I like that.” says Yves Lacombe a long-time SoftSys customer. That means looking for providers that offer 24/7 support with customer service reps who are available for assistance immediately. SoftSys Hosting support has a stellar background, as we are always willing to go one step ahead in providing a fast and speedy resolution to customer issues.
Most companies buy their .com, .net, .org, etc. versions of their brand name, misspellings, service names, and more. It’s most efficient and convenient for brand management to have these in one control panel and know that you’re not going to lose any traffic. Softsys Hosting offers multiple domain aliases even on basic hosting plans thus allows even the smallest customers to park multiple domains on their plans without any additional charges.
Make sure your web hosting service provides adequate backup. There have been instances when customers mistakenly delete the entire directory of their website. Some have their websites compromised, while some got their account terminated and removed from the server due to payment glitches and came back later expected their account worked as before after making the payment. A regular backup is always able to save from these losses. Softsys Hosting provides multiple backup options including R1Soft and Acronis that offer the ability to restore backups with just a click and bring the website back up within no time. Support also plays a critical role in this time in assisting customer in faster recovery and restoring services with minimal downtime.
The last thing you want your customers to experience is a blank/error message when they type in your URL, so a hosting service with a strong reputation for uptime and redundancy is the one you should be looking for Opt for an uptime guarantee of 99 percent or more.
You might find that some hosting services make it difficult to make changes to your site. If so, avoid them. Make sure the host you choose gives you access to the server so that you can easily create new email accounts, make changes to server settings, etc. Softsys Hosting uses Plesk, cPanel, etc. which provides customers with the ability to have complete control over their hosting account. Almost all the features are available so customers are able to manage hosting themselves without the need to contact support frequently.
Shared Or VPS
For small websites and on a limited budget, customers prefer a shared hosting service, which basically means that your site is being hosted along with dozens of other sites which is why you might pay as little as $7 a month for hosting fees. The downside, though, can be that troubles with one of those sites could lead to problems for all the sites hosted on that . Having a fast website response time is crucial so that your visitors don’t grow impatient and click away and that Google uses page load speed as one of its many factors in determining whether your page will be shown high in search results. That’s why some customers prefer to pay more for access to a Virtual Private Server (VPS). VPS is a bit more complicated to set up, but from as low as $8 a month, customers have a much higher quality web server and faster performance.
While you might be shopping for a hosting service for your small business, you should consider partnering with a service that can scale with you as you get bigger. That can mean that the service offers different tiers of service based on the number of expected visitors you receive each month where, as your business takes off, you can easily upgrade your plan. You must make sure that your service provider – or at least your service plan – are capable of dealing with spikes.
Even if you’re excited about everything your new web hosting service has to offer, make sure you read the fine print about what they will say if you decide to take your business elsewhere. Softsys Hosting offers such services when most of customers are able to cancel their service simply by submitting a cancellation request.
Widely known as website builders, they can help in creating websites without having any professional skills in website design. It can be a good option for those who don’t have enough budget to hire a web developer or would like to create a simple website without spending a fortune.
Using a good website builder is also one of the fastest ways to set up your website. Many free and paid website builders provide simple, drag-and-drop tools that make creating a website simple and straightforward.
However, not all website building tools are equal. Some are more flexible and/or reliable than others. Here are the most popular solutions on the market in 2020 that can help in building the website without having to study for years.
WordPress.com is a commercial edition of the open-source WordPress software. What you get from WordPress.com is a self-contained website platform that’s geared toward serving the DIY beginner user.
An all-in-one platform for building a website yourself and launching it to the public.
A visual content editor that’s easy-to-use and supports drag-and-drop.
A separate design customization interface.
Hundreds of free and paid website templates.
A top-of-the-class blogging module.
An eCommerce module. You can sell products and services. Worldwide payment processing can also be integrated with ease.
Thousands of add-ons available. For things like contact forms, collecting leads, subscriptions, backups, and more.
SEO tools, Mailchimp integration, Google Analytics, and more.
Advanced reports and website statistics.
Apps for iOS and Android.
One-on-one sessions with support staff to help you get started.
Wix.com is an all-in-one website building solution that lets you craft a professional and optimized website all by yourself. The best thing about Wix is how it delivers its features and how easy to grasp the entire platform is. No matter your level of experience, you will be able to build a beautiful and functional website that doesn’t lack any essential features.
Wix Editor. It’s a drag-and-drop website building tool. It’s fully visual, which means that you can build your website design by moving elements around – no coding skills are required.
Wix ADI. It’s an artificial intelligence module for website design. Basically, it asks you a range of questions about your idea for the site and then suggests a ready-made website that’s optimized for your needs.
A fully functional eCommerce module. Wix allows you to add an eCommerce functionality to your website and sell whatever products or services you wish.
Wix Logo Maker. A logo is a must-have when building a website. Wix offers its own logo maker tool that’s just as easy-to-use as anything else in Wix.
500+ designer-made website templates.
Good SEO features and social tools.
A custom domain name.
Advanced analytics and stats.
24/7 phone support in English. Support also available in other languages during working hours (Monday-Friday from 5 am-5 pm PST).
Constant Contact Website Builder
Constant Contact is one of the leading players in the email marketing space – offering a functional email delivery service. They’ve also entered the website builder market with an interesting, budget-friendly solution for businesses and small stores that need a website fast.
A comprehensive AI website design module. The builder will ask you a couple of questions about your site and suggest a whole website design based on your answers (with individual pages and images included in context).
A visual page building tool. You can tweak your design by adding new sections on the page and changing the specifics of what they look like.
A fully-featured eCommerce module.
A free image library (500,000+ professional images to choose from).
Built-in integrations with a content delivery network (CDN).
SEO features and optimizations built-in.
Integrated with Google My Business.
Optimized to be viewed on all devices.
An analytics module.
A blogging module.
An integrated logo maker.
Support available 24/7 via live chat, email, and also phone on higher plans.
Squarespace is one of the most popular website building tools out there. It’s also the only website builder to have had a Super Bowl ad, which is proof that the company is really confident about their product.
Squarespace prides itself on its beautiful designs and intuitive interface. Works great if you want to build a business website.
Hundreds of professionally-made and award-winning designs to choose from. The designs come in different categories based on the purpose of your site.
Fully visual and drag-and-drop enabled website editor.
A blogging module.
A fully-functional eCommerce store module allowing you to sell products (physical and digital, services, and subscriptions).
A complete all-in-one package of SEO tools.
Advanced analytics to help you understand what’s going on right now but also what the overall traffic trends of your site are.
App integrations with Twitter, Facebook, Instagram, Pinterest, Google Maps, Unsplash, Zapier, Dropbox, Open Table, Xero, and many others.
A functional mobile app to work on your site on the go.
A logo maker.
24/7 customer support via live chat and email.
Zyro is another all-in-one website building solution that lets you do everything yourself.
It is also one of the newest players in the world of website builder tools. Right out the gate, its main selling point seems to be their functional free website builder, and very affordable paid plans after that.
20 website design templates to choose from. All of them truly beautiful and modern.
A visual website building interface that’s grid-based and has full drag-and-drop functionality.
AI Writer. An artificial intelligence module to help you write your website copy.
Zyro Logo Maker. Easy to use and has some cool elements to help you get started.
An eCommerce module allowing you to sell on your site and also via Facebook, Instagram, and Amazon.
Two more AI tools: Business Name Generator and Slogan Generator.
Optimized for all devices automatically.
Integrations with Unsplash (to get unlimited images for your website), Facebook Messenger, Facebook Pixel, Google Analytics, Google Tag Manager, Hotjar.
Basic SEO features.
Support via live chat, knowledgebase, and email.
Webflow is a new player in the website builder landscape and quite an original one at that.
On the one hand, it does come with a free plan, which lets you build a functional website without spending a dime. But on the other, it also delivers advanced features that are not commonly seen in free tools.
An advanced visual website builder. This one works with drag-and-drop, but also lets you tune-up every little detail about the elements on the page.
Lets you build your design based on a CSS grid – a useful feature for advanced users.
Accepts custom code.
Exceptional typography control with over 2000 web fonts available.
Fully responsive (also scales your images to make them fit).
100+ website templates (free and paid).
3D transformations and animations. Useful if you want to make your site stand out.
CMS features integrated. This means that you can add content like portfolio items, blog posts, etc.
An eCommerce module.
Great SEO and Open Graph settings.
Features allowing you to create sites for clients and then bill them from Webflow.
Integrates with Google Analytics, Mailchimp, Google Optimize, Zapier.
Email support for paid accounts and prioritized support for team accounts. Community support via online forum for free accounts.
Weebly is another all-in-one website platform on the list. It can handle all your website needs, from simple business card sites to eCommerce stores.
It is similar to Wix in many aspects but does deliver its features in a slightly different manner.
A drag-and-drop website builder. Has all the standard content elements you might need and also some more unique elements like video backgrounds.
60+ website templates to choose from.
An eCommerce module with secure checkout, inventory tracking, a powerful filtered product search, and other features.
A blogging module.
A custom popup creator.
Apps for iOS and Android with access to website stats, online store stats and visitor interactions.
An app center with third-party integrations and add-ons.
An email module for communicating with your audience.
HTML and CSS control for advanced users.
Live chat and email support, and also phone support on higher plans.
Choosing the hosting locations for your website should be the top on your checklist if you are launching the new website. Your web hosting server locations should be nearest to your target audience.
But Why Is It Important?
Because it will play a crucial role on performance of your website and SEO. Choosing the closest web hosting server to your target audience will reduce the page load speed, especially if you are running an e-commerce website. The slow loading speed of your website might cost you the prospective clients. Also, the Google has added the page load speed to their ranking algorithm so website loading speed will surely affect the ranking of your website. Hence hosting a website on a server closer to your target audience is very important from the SEO standpoint as well.
How To Choose The Best Location For Your Website?
Latency plays a crucial role when it comes to the speed of a website. Lower is better, 10 ms or lower is considered as an ideal latency. The best way to reduce the latency is to put your target audience closer to the web hosting server. You can also use the CDN if you are getting international traffic on your website.
What Is CDN And How Does It Work?
Content delivery networks (CDN) stores the cached version of your website’s static content in multiple web hosting locations across the globe and it will deliver the static content of your website from the nearest server to the user who is browsing the website. For example, if your website is hosted on a server located in Chicago and the user is browsing it from London, the CDN will deliver the cached content of the website from the nearest CDN server to London which will reduce the load time and latency dramatically.
In such a way, we highly recommend choosing a cloud hosting server closer to your targeted audience which not only gives the performance to your website but also helps in SEO and ranking of your website. Your website will have a lower latency which will result in a faster page loading. And if you are getting the traffic all around the world, then you should also consider using the CDN service to bring the content closer to your prospective users. Just ask Softsys Hosting experts and we’ll advise.
There are so many eCommerce platforms that let you build an online store from scratch like nopCommerce, Prestashop, Magento, etc. and you can start offering your products and services online without any hassle.
Once you have selected the appropriate platform according to your needs the next step is to choose the hosting platform.
Basically there are two types of hosting for eCommerce platforms:
2. Cloud solutions.
In this blog post we will go through the insights of both of these hosting types and also will discuss major pros and cons of them.
Both dedicated server and VPS gives you the root level privileges and also you will get the higher bandwidth compared to the cloud solution. So if you are running a large eCommerce website and getting a huge traffic then the server-based hosting will be ideal for you.
1 : Disk Space And Bandwidth
In dedicated server or virtual private server you will get the high disk space and bandwidth so you don’t need to worry about the storage space or bandwidth consumptions and you can focus on your business.
2 : Privacy And Security
In the dedicated server or VPS you will get the root level access to your server and only your websites will be hosted on the server with your unique dedicated IP address. Security is more robust as well because yours is the only traffic going in and out of your server.
3 : Performance
Performance is major factor when it comes to any website. No one likes the websites which load slowly. So if your eCommerce site is hosted on a dedicated server or VPS you already have high-speed bandwidth and all other resources are dedicatedly used by your website only.
The dedicated servers and VPS are costlier than the cloud platforms so it depends on your business model, the traffic you are seeing per day to determine if you need your own server or if you are just a startup or small business then definitely you should consider the cloud solutions for your website.
With great powers comes great responsibility. This is true when you are operating your eCommerce business with your own server. You will need to hire a dedicated person to handle your all server maintenance tasks like installing security patches keeping up-to-date all the software and plugins troubleshooting the server side issues etc., unless you have a managed server.
Cloud solutions are widely used for small eCommerce websites and startup businesses. You can quickly setup and deploy your eCommerce website on a cloud hosting platform without worrying about the technical aspects at cheaper cost compared to a server based solutions.
Cloud solutions are cheaper compared to dedicated server or a VPS. You don’t need to worry about managing the server and maintenance of it. The hosting provider will manage all the technical aspects like server security and other things on cloud solutions. This will save the man power and cost of hiring a system administrator to manage the server.
On a cloud solution you will get an easy-to-use web-based control panel with user friendly UI to manage and deploy your eCommerce websites. And most of providers offer a managed service on eCommerce hosting plans. So you will get 24/7 support in case anything goes wrong.
The major benefit of using cloud service is the scalability. You can opt for increasing the resources such as (disk space, bandwidth, etc.) on demand as per your present requirements.
On a cloud server there are hundreds of websites that are hosted along with your website. So if one of those website is compromised or infected your website may also be at a risk.
In cloud hosting sometimes you may get slower speed on loading due to heavy load on a cloud server because there are so many other websites are also consuming the bandwidth and other server resources which may affect your website indirectly.